FAQs and Privacy Policy

    Abacus Security (Norwich) Ltd     
Frequently Asked Questions

Q. Can you maintain alarms that were not fitted by Abacus?
A. Yes, we are able to take over alarm systems that were fitted by other companies. 
Q. My insurance company is asking for a NACOSS or SSAIB approved company to maintain my alarm, is Abacus an approved company?
A. Yes, Abacus is a member of the SSAIB.


PRIVACY POLICY AND GDPR

Abacus Security Norwich Ltd wishes to reassure all existing and potential customers regarding the protection and use of their personal information. Any information we obtain from you ( The customer) will only be used in accordance with this privacy statement and the guidelines of the GDPR. 

WHAT INFORMATION WE MAY COLLECT

  • Name
  • Contact information including address, telephone number and e-mail address
  • The names and contact details of any key holders who act on your behalf
  • Other information relevant to customer surveys and enquiries

WHY DATA IS COLLECTED AND HOW WE USE IT

To enable us to understand your enquiry and respond accordingly. Also to contact you in the future if regular maintenance is required. 


SECURITY

We are committed to ensuring that your information is secure. We have suitable physical, electronic and managerial proceedures in place to safeguard and protect all data we collect and to prevent unauthorised access or disclosure.

CONTROL OF YOUR INFORMATION

Abacus Security Norwich Ltd will not sell, distribute or lease your personal information with third parties. 
The SSAIB ( Security Systems and Alarms Inspection Board ) hold and process information from our customers for certification purposes, their privacy notice can be viewed at ( www.SSAIB.org ).
No personal information will be used for marketing purposes or transferred to anywhere outside the UK.
Your data will be stored by us only for as long as you require our services after which time it will be securely deleted.

YOUR RIGHTS

You have the right to:-

Request access to any of your information we hold subject to an ID check and small fee.
Request a rectification to your personal data.
Have your personal data erased should you consider there is no further need for us to have it.